Returns & Exchanges

At Alana Skincare, we want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on most items. To ensure product integrity, returned items must be at least 50% full and in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the skincare products in their original boxes and secure them in a shipping mailer to prevent damage during transit.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned products, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing